The Truth: Developing Emotional Intelligence in Children's Services

emotional intelligence professional development quality education social emotional learning Dec 13, 2023
Developing Emotional Intelligence in Child Services

In the realm of Children, Youth, and Family Services, where the well-being of the youngest members of society is at the forefront, the truth about professional development extends beyond mere compliance with workshops and checklists. It's a profound journey of self-discovery, emotional growth, and understanding that shapes not only the leaders but also the impact they have on the lives of children, youth, and families.

As a leader in the after-school world, I've come to realize that our environment is unique. Every day, we influence communities and individuals. Therefore, the question becomes, why not personally grow in emotional intelligence to make a profound difference in the lives of those we interact with daily? The truth lies in acknowledging the pivotal role of emotional health in leadership and its cascading effect on the staff and, ultimately, the children.



Emotional Intelligence and Leadership

Being a leader in Children's Services necessitates more than just technical competence. It demands a deep understanding of emotional intelligence. Emotional intelligence involves self-awareness, empathy, effective communication, and vulnerability. It's about knowing oneself and contributing to the community, understanding that each leader's journey contributes to the collective growth.

Building Trust and Effective Communication

Leaders with high emotional intelligence can establish trusting relationships with their teams. Trust forms the foundation of successful collaboration, creativity, and problem-solving. In the challenging field of children's services, where open and effective communication is paramount, emotional intelligence becomes a catalyst for building strong and supportive teams.



Embracing Diversity and Collaboration

Children's services often involve diverse groups of professionals and clients. Emotional intelligence plays a vital role in fostering an environment where differences are not only acknowledged but embraced. Understanding and accepting the unique needs and emotions of individuals contribute to more effective collaboration and, subsequently, enhanced care for children.

Mindfulness and Personal Growth

Investing in resources like mindfulness training can significantly enhance emotional intelligence within organizations. Studies have shown that mindfulness interventions lead to increased emotional intelligence, resulting in improved well-being, reduced stress, and positive organizational change. In a field as demanding as children's services, where stress levels can be high, fostering emotional intelligence through mindfulness is a powerful strategy.



Professional Development as a Gateway to Social and Emotional Learning

Professional development in children's services is not just about organizational growth; it's also a gateway to enhancing social and emotional learning in the children we serve. While we aim to implement practices and skills that foster the social and emotional development of children, we must first understand and develop our emotional intelligence. After all, how can we teach what we don't fully comprehend ourselves?

Professional development serves as an opportunity to bridge this gap. It empowers leaders and staff to delve into the nuances of emotional intelligence, providing them with the tools and insights needed to create environments conducive to the social and emotional growth of children.



Taking Responsibility for Impact

Professional development, in the context of children's services, is not just about complying with workshops; it's about understanding the developmental needs of children and the emotional and intellectual needs of oneself and the team. It's about building structures that support the sustainability of programs and taking responsibility for the impact, be it positive or negative.

In conclusion, the truth about professional development in Children's Services is a journey of emotional intelligence. Leaders and staff all stand to benefit from honing these skills. Investing in emotional intelligence is not just an organizational strategy; it's a commitment to creating a positive impact on the lives of the most vulnerable members of society—our children. As responsible leaders, our reactions, and behaviors matter, and by developing our emotional intelligence, we pave the way for a brighter future for the children, youth, and families we serve.


SONIA M. TOLEDO, PhD, founded Dignity of Children® in 2008 to develop children and youth holistically and reduce education inequality. She has a PhD in education and 25-plus years of experience building quality after-school programs. She focuses on emotional intelligence training, youth development, and organizational culture change. Dignity of Children® serves after-school programs nationally, providing exceptional child and youth development training programs.

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